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“The framework is the minimal requirement and the recognised SROs might be inspired to develop their greatest practices,” RBI mentioned.
The dispute decision course of ought to persistently use environment friendly, truthful and clear insurance policies and procedures which might be according to the regulatory and statutory necessities, the central financial institution mentioned. They’re additionally informed to supply counselling on restrictive, unhealthy and such different practices which can be detrimental to development of the sector. The RBI additionally informed SROs to border a code of conduct for his or her members and to observe adherence to the code.